Frequently askedquestions
Straight answers about Odoo, how we work and FreightOS. If yours is not here, ask us.
General
How does Odoo support tax and compliance in East Africa?
Odoo can be configured with local VAT, withholding tax, fiscal positions and statutory reports, and connected to tax-authority platforms where required. We confirm the exact scope for your country during discovery.
Is Odoo suitable for small and large businesses?
Yes. We scope the modules and users to your size and add more as you grow.
Can you migrate our existing data?
Yes. We migrate and validate data from spreadsheets and legacy systems, with reconciliation sign-off before go-live.
What does monthly support include?
An agreed number of hours, response times, fixes and a small improvement backlog each month. Terms are set in your agreement.
How long does an implementation take?
It depends on modules, entities and integrations. We give a fixed scope and timeline after the discovery workshop.
What is Odoo?
Odoo is a business software suite with connected apps for accounting, sales, inventory, purchasing, CRM, manufacturing, projects, HR and more, all working from one database.
What is the difference between Odoo Community and Enterprise?
Community is free and open source. Enterprise is a paid subscription, billed per user, that adds apps and features and official support from Odoo. We help you choose based on what you actually need.
Where will my Odoo system be hosted?
There are several options: Odoo's own cloud, a managed server, or your own server. We explain the trade-offs for your size, budget and data needs.
How much will it cost?
It depends on the number of users, the apps you need, customization and data migration. We give a fixed quote after a discovery workshop. If you choose Odoo Enterprise, its licences are billed per user by Odoo.
Implementation
Do we have to switch everything on at once?
No. Most businesses start with the processes that hurt most and add more in phases once the first ones are stable.
Will you train our staff?
Yes. Role-based training is part of our work, so each person learns their own screens rather than the whole system.
Can Odoo be customized to how we work?
Yes. We configure first and build custom modules only where standard Odoo does not fit, following Odoo conventions so upgrades stay possible.
Support
What happens after go-live?
We stay close through the first weeks. After that a monthly support retainer gives you agreed response times, fixes and a small improvement backlog.
FreightOS
Is FreightOS available today?
FreightOS is running in pilot with a Nairobi logistics company. We will show you exactly what is built and what is still planned.
Does FreightOS replace our accounting system?
FreightOS is built on Odoo and uses Odoo's accounting. We set up how jobs, charges and invoices post to it.
Ready to Implement Odoo in East Africa?
Book a free consultation and we will tell you honestly whether Odoo fits your business.